Refund policy of the Stakes777 online casino

Stakes777 Refund Policy

Refunds are in addition to the rights customers have under applicable consumer protection laws and regulations. All funds deposited by customers are held in the player’s account, in bank accounts separate from business accounts.

Refund Procedure

To request a refund, the customer must:

  • Contact Customer Service
  • Clearly describe the issue encountered
  • Specify the amount of the refund requested

Processing Requests

  • Refund requests will be reviewed within 72 hours of receipt
  • Each request will be thoroughly investigated
  • The necessary information will be obtained from the player’s account, game providers, and payment service providers

Refund Procedures

  • Refunds will be issued via the same method used for deposits whenever possible
  • If the payment method used does not support withdrawals, the refund will be processed via bank transfer only
  • In exceptional circumstances, the refund may be issued to a crypto wallet

Special Conditions

  • We reserve the right to withhold any refund until the account holder’s identity has been verified to our satisfaction
  • The refund will be issued for the full amount whenever possible and will not be paid out in installments
  • Any fees that may arise during the refund process are the responsibility of the player

In the event of a denial

If the request is not approved:

  • The customer will be informed of the reasons for the denial
  • The customer may contact Customer Service to have their request reviewed by a manager
  • If the issue persists, the customer may refer to our complaint procedure