Terms & Conditions

Welcome to Stakes. By using our site, you agree to these terms of use. Please read them carefully.

Terms and Conditions

Stakes reserves the right to change the terms and conditions at any time without notice. Terms and conditions are effective upon posting on this page, but will never retroactively affect bonus promotions.

One account per player

We allow only one (1) account per person, household, e-mail address, credit card, etc. If multiple players wish to play from a shared computer environment, we strongly advise them to contact our support before creating multiple accounts. Players creating multiple accounts in order to take advantage of promotions will be disqualified and their accounts will be blocked.

Bonus wagering conditions

As bonuses are free money, certain rules are imposed to avoid immediate withdrawals. These rules are called "wagering requirements". Games contribute differently to wagering requirements depending on the promotion. Bets on doubling features and low-risk bets do not count towards wagering requirements.

Withdrawal of winnings

Before the withdrawal is processed, the amount of any non-cashable bonuses will be deducted from the player's balance. The minimum withdrawal amount is €20, unless otherwise specified in the specific conditions of a promotion. All deposits must be wagered at least once before withdrawal.

Receipt of winnings

Stakes reserves the right to refuse any bonus or winnings if the deposited funds have been cancelled. Withdrawals will be paid via the player's original deposit method where possible. Additional verification procedures will be performed for any payout exceeding €2,000.

Restricted Player Groups

Players from the following countries are not permitted: Netherlands, United States and its territories, United Kingdom. Players should ensure they are aware of their local regulatory restrictions.

Underage gambling

Registration of dishonest age information will result in forfeiture of winnings and prosecution.

Account Verification

Stakes may request verification of identity at any time, requiring the provision of identification documents.

Account limits

All requested deposit limits will be monitored by support. Stakes reserves the right to close players' accounts at its discretion.

Complaints

Players may contact our customer service department with any complaints. Unresolved claims may be brought before Antillephone Services N.V.

Applicable Law

These terms and conditions are governed by the laws of Curaçao. Any dispute shall be subject to the exclusive jurisdiction of Curaçao.

Refunds

Refunds are in addition to consumer rights. Customer funds are kept separate from business accounts. Requests for refunds should be addressed to Customer Service.